1. Policy scope
Insert the approved services and engagement types covered by this policy, together with any exclusions.
2. Your service agreement
Insert approved wording explaining how the policy interacts with a signed proposal or service agreement. Do not assume which document takes precedence.
3. Cancellation requests
Insert the confirmed contact route and information needed for a cancellation request. This page does not introduce a booking or cancellation tool.
4. Refund eligibility
Insert the approved eligibility conditions. No refund entitlement, percentage, deadline or non-refundable charge is implied by this template.
Work already undertaken
Insert approved treatment of work completed, committed costs and third-party charges, where applicable.
5. Review and processing
Insert the approved review process and any confirmed timing or payment-method provisions. No payment handling is implemented in this HTML package.
6. Questions about an engagement
Insert the approved route for policy questions and engagement-specific clarification.
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